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Privacy Policy

Effective Date: 1/1/2026

Welcome to Communiscape. This Privacy Policy explains how The Hart Collective, LLC, doing business as Communiscape (“the Company”, “we”, “us”, or “our”), collects, uses, and discloses your information when you visit our website at www.communiscape.com or use our services. 

By using our services or visiting our website, you agree to the collection and use of your information in accordance with this Privacy Policy. Our practices comply with applicable data privacy laws and regulations.

1. Information We Collect

We collect information to provide better service to our customers.

  • Information you provide directly: Name, contact details (email, phone number), company, address, and other identifiers are collected when you submit a form or purchase a service via our website.
  • Information collected automatically: When you visit our website, we automatically collect certain information about your device, including your IP address, browser type, and how you interact with our site, via cookies.
2. How We Use Your Information

We use the data we collect to:

  • Deliver and maintain our services.
  • Send you updates, newsletters, or promotional materials (which you can opt out of at any time).
  • Monitor and analyze website traffic and usage trends.
  • Improve and personalize your experience with our website and services.
  • Respond to inquiries, requests, and provide customer support.
3. How We Share Your Information

We may share your information under the following circumstances:

  • With Service Providers: We may share your data with trusted third-party service providers who assist us in performing necessary business functions (e.g., payment processors, data hosting providers, IT support). These third parties are required to maintain the confidentiality and security of your information.
  • As Required by Law: We may disclose your information if required by law, regulation, legal process, or government request.
  • With Affiliates and Partners: In some cases, we may share information with trusted partners, subject to appropriate privacy and confidentiality agreements.
  • Analytics: We use Google Analytics to help us understand how visitors use our site.
4. Data Security

We implement a variety of security measures to protect your data from unauthorized access, alteration, or disclosure. Our security practices include:

  • Access Control: Access to sensitive data is limited to authorized personnel only, and all access is logged and monitored.
  • Regular Audits and Testing: We conduct regular security audits, vulnerability assessments, and penetration testing to ensure our systems are secure.

We are committed to complying with SOC 2 standards, ensuring that our systems and processes meet the rigorous criteria for data security, availability, processing integrity, confidentiality, and privacy.

5. Data Retention

We retain personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce agreements. Once the data is no longer required for these purposes, we will take steps to securely delete or anonymize it.

6. Payment Processing

We use Stripe for payment processing, buying, and other monetary transactions. We do not store or collect your payment card details directly. That information is provided directly to our third-party payment processor, Stripe, whose use of your personal information is governed by their Privacy Policy.

Information Sent to Stripe: When you make a purchase, you may be required to provide Stripe with your name, email address, billing and shipping address, and payment method details (such as credit/debit card numbers). Stripe also automatically collects certain transaction and device data (such as IP address and browser type) to facilitate payment and protect against fraud.

Fraud Prevention: Stripe uses the collected data to detect and prevent fraud, using advanced risk models. This ensures a secure checkout experience for you and helps protect our platform from unauthorized transactions. You can view Stripe’s privacy practices and learn more about how they manage your data by visiting the Stripe Privacy Policy.

7. Bookings and Event Scheduling

We use a third-party WordPress plugin, Amelia, to manage our appointment bookings and event reservations. When you schedule an appointment or register for an event through our website, we collect personal information necessary to fulfill your request.

Information We Collect Via Bookings:

  • Contact Information: Your name, email address, phone number, and other identifiers.
  • Appointment Details: The specific service, event, date, and time you selected.
  • Custom Booking Forms: Any additional information or answers you provide in custom text fields during the checkout/booking process.

How this Data is Stored and Shared:

  • Local Storage: This data is stored securely within our website’s centralized WordPress database to manage your appointments, send reminders, and track scheduling history.
  • Calendar Integration: To ensure accurate scheduling and avoid double-bookings, basic appointment details (such as the event time and your name) may be synced automatically with our internal Google Calendar.
  • Payment Processing: If the booking requires a fee, your booking data is connected to Stripe to securely process the payment, as detailed in our Payment Processing section.
8. Cookies and Tracking Technologies

Our website uses cookies and other tracking technologies to enhance your experience. These technologies may collect information such as your IP address, browser type, and page views. You can control cookie settings through your browser, but disabling cookies may affect your ability to use certain features of our website.

9. International Data Transfers

If you are located outside of the United States, please be aware that your information may be transferred to and processed in the United States, where our servers are located. We will take appropriate steps to ensure that your personal data receives an adequate level of protection in accordance with applicable laws.

10. Children’s Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect or solicit personal information from anyone under 13 years of age. If we discover that we have collected personal information from a child under the age of 13, we will take steps to delete that information.

11. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

  • Access and Correction: You can request access to the personal information we hold about you and request that we update or correct any inaccuracies.
  • Deletion: You may request that we delete your personal data, subject to certain exceptions (e.g., if retention is required by law).
  • Opt-Out: You can opt out of receiving marketing communications from us at any time.
  • Data Portability: You may request a copy of your personal information in a structured, commonly used format.

To exercise your rights, please contact us at clientservices@communiscape.com.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make significant changes to the way we collect or use your data, we will provide notice through our website or by other means. Please review this Privacy Policy periodically to stay informed about how we are protecting your information.

13. Contact Us

If you have any questions or concerns about this Privacy Policy, or if you wish to exercise your privacy rights, please contact us at:

Communiscape
5353 N. 16th Street, Suite 110, Phoenix, AZ 85016
(602) 345-0590
clientservices@communiscape.com