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Terms of Service

Effective Date: 9/22/2026

Welcome to Communiscape. These Terms of Service (“Terms”) govern your use of our website located at www.communiscape.com (“the Site”) and the services, appointment booking or events provided by The Hart Collective, LLC, doing business as Communiscape (“the Company”, “we”, “us”, or “our”).

By accessing the Site, scheduling an appointment, or reserving an event slot, you agree to be bound by these Terms. If you do not agree, please do not use our services.

1. Eligibility & Account Use

By scheduling an appointment or registering for an event, you represent that you are at least 18 years of age (or the age of majority in your jurisdiction) and possess the legal authority to enter into this agreement. If you create a booking account, you are responsible for maintaining the confidentiality of your credentials.

2. Appointments, Event Bookings, and Cancellations

We use a third-party plugin, Amelia, to facilitate scheduling. All bookings are subject to availability.

  • Cancellation & Rescheduling Window: If you need to cancel or reschedule an appointment or event reservation, you must do so at least 24 hours before the scheduled start time.
  • Late Arrivals: If you arrive late to an appointment or event, we reserve the right to shorten the duration of your session or cancel it entirely without a refund.
  • No-Shows: Failure to attend a scheduled booking without prior notice will result in the forfeiture of your booking and any fees paid.
3. Payments, Fees, and Refunds
  • Payment Processing: All payments are processed securely through our third-party payment gateway, Stripe. We do not store financial or credit card information on our servers.
  • Refund Policies: If a service or event is canceled by Communiscape, a full refund will be issued to the original payment method within ten (10) business days. All other refunds are subject to the terms of our Money Back Guarantees (see below).
    • How to Request a Refund: All refund requests myst be submitted by email to clientservices@communiscape.com. Requests submitted by other channels (social media, phone, in person, etc.) will not be considered official until confirmed by email.
    • Timing of Refunds: Approved refunds are processed to the original payment method within ten (10) business days of receipt of a valid request. Depending on your payment provided, funds may take additional time to appear in your account.
    • Payment Disputes: We ask that customers work directly with Communiscape to resolve any concerns before initiating a chargeback or payment dispute with their bank or credit card provider. Chargebacks initiated without first contacting us may result in ineligibility for future Communiscape programs and services.
    • Modifications: Communiscape reserves the right to modify these guarantee terms for future offerings. Any changes will not affect purchases made prior to the effective date of the change. The terms in effect at the time of your purchase apply to your purchase.
    • Contact: Questions about our refund or guarantee policies? Email clientservices@communiscape.com and we will personally respond within two (2) business days.
  • Pricing Changes: We reserve the right to change our service or event pricing at any time.
4. Money Back Guarantees
  • Group Workshops:
    • You must have attended the entire live workshop session for which you registered.
    • You must submit your refund request by email to clientservices@communiscape.com within seven (7) days of the workshop end date.
    • Your refund request must include the email address used at registration and the date of the workshop you attended.
    • Once a valid refund request is received, we will process the full refund of your purchase price to the original payment method within ten (10) business days.
    • Refunds are not available if you did not attend the live session for which you registered, unless you provided notice at least twenty four (24) hours in advance and rescheduled to a future workshop which you did attend.
    • Refund requests received more than seven (7) days after the workshop end date will not be honored.
    • The Group Workshop does not include the Communiscape Element Assessment as a refundable component if you have already accessed the Assessment prior to requesting the refund. In that case, the Assessment portion of your purchase may be deducted from the refund amount at Communiscape’s discretion.
  • 1:1 Coaching Session:
    • You must have attended the full scheduled coaching session with Brittany Hart.
    • You must submit your refund request by email to clientservices@communiscape.com within seven (7) days of the session date.
    • Your refund request must include the email address used at registration and the date of your session.
    • Once a valid refund request is received, we will process the full refund of your purchase price to the original method of payment within ten (10) business days.
    • Refunds are not available if you failed to attend your scheduled session, unless you provided notice at least twenty four (24) hours in advance and rescheduled to a future available time which you did attend.
    • Refund requests received more than seven (7) days after the session date will not be honored.
    • The 1:1 Coaching Session does not include the Communiscape Element Assessment as a refundable component if you have already accessed the Assessment prior to requesting the refund. In that case, the Assessment portion of your purchase may be deducted from the refund amount at Communiscape’s discretion.
  • Decoded (6-Week) Program:Communiscape offers a full refund on the Decoded Six Week Program under the following conditions:
    • You must have attended both Week One and Week Two live sessions of the cohort in which you are enrolled.
    • You must submit your refund request by email to clientservices@communiscape.com no later than twenty four (24) hours before the start of the Week Three live session of your cohort.
    • Your refund request must include the email address used at registration and the name of the cohort session you are enrolled in.
    • Once a valid refund request is received, we will process the full refund of your purchase price to the original payment method within ten (10) business days.
    • Upon refund, your access to all Decoded Program materials, live sessions, and community will be revoked. Continued participation in the Program after a refund is issued is not permitted.
    • Refund requests received after the start of the Week Three live session will not be honored.
    • If you fail to attend Week One or Week two live sessions without providing at least twenty four (24) hours advance notice, you forfeit eligibility for the refund guarantee.
    • Refunds are not available for individual sessions, partial completion of the program beyond Week Two, or dissatisfaction reported after Week Three has begun.
    • The Decoded Program includes the Communiscape Element Assessment as part of enrollment. The Assessment is provided at the start of the cohort and, once accessed, is not separately refundable. The Assessment portion of your purchase may be deducted from the refund amount at Communiscape’s discretion.
  • Communiscape Element Assessment:
    • Refunds are not permitted once the Assessment has been accessed via the link provided upon purchase.
    • Incomplete Assessments are not eligible for full or partial refunds. Access to the Assessment does not expire.
    • You must submit your refund request by email to clientservices@communiscape.com within seven (7) days of purchase.
    • Your refund request must include the email address used for the purchase.
    • Once a valid refund request is received, we will process the full refund of your purchase price to the original payment method within ten (10) business days.
    • Refund requests received more than seven (7) days after purchase date will not be honored.
    • Upon refund, your access to the Assessment will be revoked.
5. Code of Conduct for Events and Services

We reserve the right to refuse service, cancel bookings, or remove individuals from live/virtual events if their behavior is disruptive, disrespectful, dangerous, or violates safety guidelines. No refunds will be issued under these circumstances.

6. Limitation of Liability

To the maximum extent permitted by applicable law, The Hart Collective, LLC shall not be liable for any indirect, incidental, or consequential damages resulting from your use of our Site, scheduling software errors, or your attendance at our events/services. Our total liability to you for any claim arising out of these terms shall not exceed the amount you paid us for the specific booking in question.

7. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Arizona, without regard to its conflict of law provisions.

8. Contact Information

For questions regarding these Terms, or to request a cancellation/refund, please contact us at clientservices@communiscape.com.